Privacy policy

Last updated: January 7, 2025

The Saddle operates this store and website, including all related information, content, features, tools, products and services, to provide you, the customer, with a curated shopping experience (the "Services"). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase through our Services or otherwise communicate with us.

Please read this Privacy Policy carefully. By using or accessing any of our Services, you acknowledge that you have read and understand the collection, use, and disclosure of your information as described below.

Personal Information We Collect or Process

When we refer to “personal information,” we mean information that identifies or could reasonably identify you. This may include:

  • Contact details – name, address, phone number, and email address.

  • Financial information – payment card or account details (processed securely by Shopify and our payment processors).

  • Account information – login details, preferences, and settings.

  • Transaction information – items you view, purchase, return, or exchange.

  • Communications – messages or inquiries you send to us.

  • Device and usage data – your IP address, browser type, and how you interact with our site.

We may collect this information directly from you, automatically through our website, or from our service providers who help us operate our store.

How We Use Your Personal Information

We use your personal information for the following purposes:

  • To provide and fulfil our Services – including processing your orders, payments, shipping, returns, and customer support.

  • To personalise your experience – such as remembering your preferences and showing you relevant products.

  • To communicate with you – about your orders, account, or inquiries.

  • For marketing and promotions – to send you updates, offers, or advertisements (you can opt out at any time).

  • For security and fraud prevention – to protect our business and customers.

  • To comply with legal obligations – or respond to lawful requests from authorities.

How We Disclose Personal Information

We may share your information in limited circumstances, such as:

  • With service providers who help us operate our business (e.g. Shopify, payment processors, shipping providers).

  • With business partners for advertising or marketing purposes, in accordance with applicable law.

  • When legally required – for example, to comply with subpoenas or investigations.

  • In connection with a business transfer – such as a merger or sale of assets.

We do not sell your personal information.

Relationship with Shopify

Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products and services to you. Shopify securely stores and processes some personal information as part of providing its services (for example, hosting, payment processing, and analytics).

Shopify’s handling of personal information is governed by its own privacy policy, which you can review here:
👉 www.shopify.com/legal/privacy

Third-Party Websites and Links

Our Services may contain links to third-party websites. We are not responsible for the privacy or security practices of such websites. You should review their own privacy policies before providing any information.

Children’s Data

Our Services are not directed to or intended for children under the age of 18. We do not knowingly collect personal information from children. If you believe your child has provided us with personal information, please contact us so we can delete it.

Security and Retention of Information

We use reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the Internet or electronic storage is completely secure.

We retain your information only as long as necessary to provide our Services, comply with legal obligations, or resolve disputes.

Your Rights and Choices

Depending on your location, you may have the right to:

  • Access or request a copy of your personal information.

  • Request correction or deletion of your data.

  • Withdraw consent for marketing communications.

You can exercise these rights by contacting us using the details below.

We may need to verify your identity before completing your request. You will not be discriminated against for exercising your rights.

International Data Transfers

We may transfer and process your personal information outside of your country of residence (including to countries where Shopify or our service providers operate). We take steps to ensure such transfers comply with applicable data protection laws.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will always include the “Last updated” date.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

📩 Email: contact@thesaddle.com.au
📍 Location: Runcorn, QLD, Australia
📦 Returns & Mailing Address:
Parcel Locker 1010154503
661 Compton Road
Sunnybank Hills, QLD 4109