Shipping policy
At The Saddle, we are committed to delivering your handbags quickly and securely. Please read our shipping policy carefully to understand our processes and delivery times.
Order Processing
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All orders are carefully inspected and dispatched within 24 hours of purchase.
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Orders placed on weekends or public holidays will be processed the next business day.
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Once your order is dispatched, you will receive a confirmation email with tracking information.
Shipping Methods & Rates
We ship via Australia Post for fast and reliable delivery:
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Standard Shipping: $15 – Delivery typically 2–5 business days within Australia
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Express Shipping: $20 – Faster delivery, usually 1–3 business days within Australia
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International Shipping: $45 – Delivery times vary depending on destination
Please note that shipping times are estimates and may be affected by factors beyond our control, such as postal delays.
Order Tracking
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After dispatch, you will receive an email with a tracking number.
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You can track your order directly on the Australia Post website.
Shipping Address
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Please ensure your shipping address is accurate and complete when placing your order.
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We are not responsible for delays or lost packages due to incorrect or incomplete addresses.
Lost or Damaged Packages
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Every order is carefully packaged to prevent damage during transit.
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If your item is lost or damaged during shipping, please contact us immediately at contact@thesaddle.com.au.
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We will work with you and Australia Post to resolve the issue as quickly as possible.
Questions
If you have any questions about shipping, delivery times, or tracking your order, please email us at contact@thesaddle.com.au.