Terms of service

Last Updated: January 7, 2025

Welcome to The Saddle. By using our website and services, you agree to comply with these Terms of Service. Please read them carefully.

1. General

The Saddle operates this website to provide you with a curated shopping experience, including handbags, related products, and services (the “Services”). By accessing or using the Services, you agree to these Terms of Service, our Privacy Policy, Shipping Policy, and Return & Refund Policy.

2. Orders

  • All orders are subject to acceptance and availability.

  • We reserve the right to refuse or cancel any order for reasons including product unavailability, errors in pricing, or suspected fraud.

  • Once your order is confirmed, we will process it in accordance with our Shipping Policy.

3. Pricing and Payments

  • Prices are displayed in Australian dollars (AUD) and are inclusive of GST.

  • Payment must be made at the time of purchase using the available payment methods.

  • All transactions are secure and processed through Shopify’s payment gateway.

4. Shipping

  • Orders are dispatched within 24 hours of purchase as outlined in our Shipping Policy.

  • Estimated delivery times are provided by Australia Post and may vary due to circumstances beyond our control.

  • Customers are responsible for providing accurate shipping information.

5. Returns and Refunds

  • Returns are accepted within 7 days of delivery, subject to the conditions outlined in our Return & Refund Policy.

  • Handbags must be returned in the exact same condition they were received, including original packaging.

6. Intellectual Property

  • All content on this website, including images, text, logos, and designs, is the property of The Saddle or its licensors.

  • You may not copy, reproduce, or use our content without our prior written consent.

7. Limitation of Liability

  • The Saddle is not liable for any indirect, incidental, or consequential damages arising from the use of the Services.

  • Our liability for any claim relating to products purchased through our website is limited to the purchase price of the affected product.

8. Governing Law

  • These Terms of Service are governed by the laws of Queensland, Australia.

  • By using our Services, you agree to submit to the exclusive jurisdiction of the courts of Queensland.

9. Changes to Terms

  • The Saddle reserves the right to update or modify these Terms of Service at any time.

  • Changes will be posted on this page with a revised “Last Updated” date. Continued use of the Services constitutes acceptance of the updated terms.

10. Contact Us

If you have any questions regarding these Terms of Service, please contact us at:
📩 Email: contact@thesaddle.com.au
📍 Location: Runcorn, QLD, Australia
📦 Returns & Mailing Address:
Parcel Locker 1010154503
661 Compton Road
Sunnybank Hills, QLD 4109